1. Sign in with the email connected to your Synergy purchase.
2. Enter the 6-digit code sent to your email.
3. Your linked Synergy accounts load automatically.
4. Open Accounts and run Historical Account Sync if you want older closed trades loaded.
5. Use the account selector at the top to choose one account or All Accounts.
6. Open Dashboard, Performance, Trade History, Signals, or any other section.

Use the email connected to your Synergy purchase. The dashboard sends a 6-digit verification code and automatically loads the Synergy accounts linked to your customer profile.

1. Enter your customer email.
2. Select Send Sign-In Code.
3. Enter the 6-digit code from the email.
4. Select Verify & Sign In.

Connecting tells the dashboard which account belongs to you. History Sync tells it to load older trading activity for that account.

1. Select one individual account from the account selector. History sync is disabled for All Accounts.
2. Open Accounts → Historical Account Sync.
3. Choose 30 Days, 90 Days, 1 Year, All Available, or Custom.
4. If using Custom, choose the start and end date.
5. Select Import History.
6. Keep Synergy attached and connected while the import runs.
7. Use Refresh to check the latest status.

Use the account selector at the top of the dashboard to switch between connected accounts or choose All Accounts for the combined workspace.

When you sign in by email, accounts already bound to licenses on your customer profile are loaded automatically. Use Connection → Account Workspace → Rename to give an account a nickname. Customer-email sessions save that nickname to your FCT profile so it follows you to your other remembered devices.

If an older account is missing, use Connection → Account Workspace → Manual Account Add as a fallback.

The Dashboard is your quickest overall view. It combines account status, P&L, estimated balance/equity information, win rate, drawdown, recent signals, and other summary information.

• Account Selector: choose what account the page is displaying.
• Account Freshness: shows whether Synergy recently reported account data.
• Last Sync: shows the most recent dashboard update.
• Privacy: hides account identifiers and financial values when you need a screenshot.

Use Performance when you want a deeper look at results over a specific period.

You can use preset ranges such as 1 Week, 1 Month, 3 Months, or choose Custom to select exact dates. You can also filter performance by trade source when available.

The calendar is an easy visual way to see profitable days, losing days, and days with no recorded closed-trade activity.

Select a day to review its closed trades. From the day breakdown you can also jump into Trade History for more detail.

Trade History lets you review individual closed trades. Depending on what Synergy reported, you may see the account, symbol, side, entry, exit, P&L, source, and close information.

• All: all recorded closed trades.
• Synergy: trades identified as Synergy activity.
• Manual: trades not identified as Synergy activity.

The Signals page shows BridgeWave signals received by Synergy and the execution details Synergy recorded. This can include signal type, symbol, signal price, price conversion, offset, final price, and execution status.

Use Execution Audit when you need to trace a signal through execution, rejection, outage overlap, or possible missed execution.

1. Select one individual account from the account selector.
2. Open Synergy Settings.
3. Review the available controls.
4. Under Order Management, use Delete Pending Orders at 17:30 to choose whether remaining Synergy pending orders are removed at 17:30 broker server time.
5. Save the requested configuration.
6. Check the requested/applied status to confirm Synergy received it. Once the revision shows Applied, those dashboard settings are the effective Synergy configuration for that account.
7. You can confirm the live values on the EA's Effective Settings panel, including Pending 17:30: ON/OFF.

Logs can be filtered by Signals, Orders, Price Offset, Licensing, Errors, and Management. Most users only need Logs when troubleshooting or when FCT Support asks for them.

Dashboard notification banners can be closed with the ×. Closing a banner does not disconnect the account or stop Synergy.

Turn on Privacy before taking screenshots when you want account numbers and financial values hidden.

On a phone, some pages are moved into More to keep the bottom navigation clean. Open More to find Accounts, Synergy Settings, Trade History, Logs, Connection, and this User Guide.

Before contacting support:

• Confirm the correct account is selected.
• Check the date/timeframe filter.
• Check whether a Synergy or Manual filter is hiding trades.
• Run History Sync if older trades are missing.
• Keep Synergy attached during an active history import.